USER AGREEMENT (PUBLIC OFFER)

Dear users of the online store! Placing an order on the website https://teapinkelephant.com signifies your full agreement with the terms of this User Agreement (public offer). This is equivalent to entering into a contract between the Buyer and the Seller.

1. General Provisions

1.1. Website - an Internet page at https://teapinkelephant.com. 1.2. User - an individual over the age of 18 who consciously uses the website and agrees to the terms of this Agreement. 1.3. Buyer - a User who has placed an order on the Website. 1.4. Seller - Individual Entrepreneur Korobko Iryna Oleksandrivna, TIN 3040410460, registered in the Unified State Register of Legal Entities and Individual Entrepreneurs on October 12, 2023, registration number 2000710000000035707. 1.5. Product - goods listed on the Website. 1.6. Offer - product information, including price, payment methods, and delivery options. 1.7. Order - a User's request to purchase a Product. 1.8. Payer - the person making the payment. 1.9. Recipient - the person specified by the Payer in the order form. 1.10. Parties - Seller, Buyer, User.

2. Website Usage

2.1. The Seller may change the terms of the Agreement without prior notice. 2.2. Using the Website constitutes unconditional acceptance of this Agreement. 2.3. The information on the Website is not an offer. The placement of an Order by a User is an offer, which the Seller may accept or make a counteroffer.

3. Personal Data Processing

3.1. The Buyer agrees to the processing of personal data, including name, email, phone number, and postal address. 3.2. The Seller uses this data exclusively for order fulfillment. 3.3. Data may be transferred to third parties only as required by law (e.g., delivery services). 3.4. The Buyer has the right to request the deletion of their personal data.

4. Order Placement and Processing

4.1. Purchases are made through the shopping cart on the Website or via social media messages. 4.2. The Buyer receives an automatic order confirmation by email. 4.3. If the Buyer selects the "do not call" option, they automatically consent to the processing of their personal data.

5. Delivery and Payment

5.1. Delivery is carried out by "Nova Poshta," "Ukrposhta" within Ukraine, and "Nova Post" internationally. 5.2. Delivery costs are determined by the carrier's rates. 5.3. Payment is made online through payment systems or upon receipt (if applicable). 5.4. The Seller is not responsible for delays caused by the carrier.

6. Returns and Guarantees

6.1. Returns are possible in accordance with the Law of Ukraine "On Consumer Protection." 6.2. Non-returnable goods under the law cannot be returned. 6.3. If the Buyer receives a defective product, they have the right to contact the Seller within 14 days of receipt.

7. Liability of the Parties

7.1. The Seller is not responsible for technical failures of the Website. 7.2. The Buyer is responsible for providing accurate contact information. 7.3. Any disputes shall be resolved through negotiations or in court under Ukrainian law.

8. Final Provisions

8.1. This Agreement is governed by the laws of Ukraine, including the "Law on Electronic Commerce," "Law on Consumer Protection," "Law on Advertising," and "Law on Personal Data Protection." 8.2. All rights and obligations of the Parties are governed by the current legislation of Ukraine.

This Agreement comes into effect from the moment of its publication on the Website and remains valid until revoked or updated by the Seller.